Internet is back!

Well it’s been over two long months but I finally have broadband access back in my apartment. From where I left it last time I ended up contacting a senior member of BT to try and resolve the issue, I was put in touch with his assistant who worked with me to get it working.

One funny thing that happened around mid November was that my phone number was changed by BT, this meant that I could use my phone line yet my broadband still remained dead.

Even with the BT employee’s help it took a further two engineer visits to get my number back, which also coincided with my internet access beginning to work again on the 1st December.

In my infinite wisdom I agreed to a cease and reorder from Sky on the 20th November, which I then requested to be cancelled on the 2nd December after the problem appeared to be fixed. My Internet access continued to work flawlessly up until I left my apartment for the holiday period begining on December 12th.

However when I returned I had no broadband dial tone what so ever, upon further investigation with Sky the cease on my account had been carried out, meaning i now had to re-order which I was told could take up to 7 working days!

Well those days are now over and I am back online, yet I am still waiting for an explanation from BT as to why my line stopped working in the first place, I don’t really expect an answer though.

From this I have learned to keep on the back of customer service people as I wonder where I would be if I hadn’t throughout all of this, they seem to be able to cope fine with normality and problems they know about. Throw them an anomaly issue such as mine though and they really struggle to cope and they occasionally make things worse!